Operations Executive

Lahore, Punjab, Pakistan
Full Time
ACEUNION-Operations Executive
Mid Level
Position Summary:
The Operations Executive plays a crucial role in ensuring the smooth and efficient functioning of day-to-day business operations. This position requires a dynamic and organized professional who can oversee various operational aspects to contribute to the overall success of the company.

Duties & Job Responsibilities:
  • Possessing excellent product knowledge to enhance Operational & CS department support.
  • Maintains effective working relations with all departments.
  • Corresponds with the Fraud Department of potentially fraudulent activity.
  • Keeps supervisor informed of significant problems and enablers.
  • Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments to solve customer Issues.
  • Provide backup for department co-workers as needed.
  • Replies to all corresponding email regarding Complaint queries.
  • Coordinate with departments to resolve customer complaints.
  • Conducting quality assurance surveys reports and update accordingly.
  • Coordinate with operations department lead to fix major issues to improve operational efficiencies.
  • Escalate issues and keep proper follow-up to resolve the customer complaints for customers better experience.
Requirements:
Educations: Bachelor’s Degree
Experience: Minimum 02 Years Experience Required in relevant Field
Competencies:
  • Good Communication Skills
  • Expertise in MS office (Excel, Word, PPT)
  • Knowledge of Fintech/Banking Terminologies
  • Adaptability
  • Problem-Solving
  • Data Analytical skills
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