Monitoring Officer/CCTV Operator

Who we are:

ACE Money Transfer is a UK-based company headquartered in Manchester, United Kingdom. ACE Money Transfer is an online remittance services provider from the UK, Europe, Canada, & Australia. ACE Money Transfer is a part of the ACE Group of companies, which has a diversified portfolio including digital wallet services in the UK and real estate, advertising businesses, and software solutions in Pakistan.

Position Summary:

The core function of this role is to monitor camera feeds and staff screenings, analysing them to guarantee adherence to HR guidelines and departmental Standard Operating Procedures.

Integrity:

In all activities, officers are required to be honest and straightforward. Furthermore, they must not knowingly associate themselves with any activity or information containing false or misleading statements, information furnished recklessly, or information wherein required details are intentionally omitted.


Confidentiality:

The Officer will not only keep the information confidential or a secret but also take all reasonable steps to preserve confidentiality. All information obtained or generated by the Monitoring Department is assumed confidential and should not be disclosed to anyone other than the stakeholders as per SOPs.

Key Competencies

•    Attention to detail
•    Communication skills - verbal and written
•    Data collection, management and analysis
•    Problem analysis and problem solving
•    Planning and organizing
•    Judgment
•    Decision-making
•    Teamwork

General Purpose:

Responsible for ensuring a product or service meets the established standards of the department including reliability, usability, and performance.

Job Responsibilities of Officers:

•    Share daily monitoring stats to manage workload.
•    Maintain monitoring logs to report daily work.
•    Monitor critically to highlight the changes in the organization.
•     Based on monitoring analysis address the highlighted concerns.
•    Ensure staff is up to the mark by departmental guidelines.
•    Consult and review the serious nature of issues with the Deputy Manager
•     Maintain monthly activity report.
•    Prepare monthly reports.
•    Report daily tasks to the Deputy Manager.
•     Maintain service standards specified in SOP.
•     Maintain proper record keeping of all the working (daily and monthly).
•    Focus on increasing relevant product knowledge to better analyse monitoring.
•    Participate in monitoring development and give new suggestions.
•    Ensure the confidentiality of the monitoring information.
•    Rational in judgment and avoid undue favours.
•    Extend facilitation and coordination during work.
•    Perform all other duties as assigned.
•    Review the implementation and efficiency of new changes in software, system, etc.
•    Assure ongoing compliance with monitoring and industry regulatory requirements.
 
Reporting Observation:
 
Any violation that represents a serious breach of the company policies or that has the potential to damage the company’s reputation severely is identified; the officer will develop a case pertaining to the observation(s) including any supporting pieces of evidence and forward it to the Deputy Manager.
 
If any of the cameras/screens monitored, highlights the suspiciousness of a Money laundering and/or terrorist financing activity, the officer, according to his/her best judgment will report it to the relevant people(s), in accordance with the company’s Anti-Money Laundering Policies.

ACE Money Transfer Profile: https://acemoneytransfer.com/company-profile