Client Onboarding & Transaction Monitoring Associate
Dublin, Dublin, Ireland
Full Time
Operations
Experienced
About ACE Money Transfer:
ACE Money Transfer is a trusted leader in global remittance services, enabling secure, fast, and affordable money transfers to over 100 countries worldwide. With a strong focus on transparency, regulatory compliance, and customer satisfaction, ACE serves millions of customers who rely on its platform for safe cross-border payments every day.
Job Title: Client Onboarding & Transaction Monitoring Associate
Department: Operations
Reports To: Manager Operations / Head of Operations
Location: Dublin, Ireland
Company: ACE Money Transfer – www.acemoneytransfer.com
Role Overview:
As a Client Onboarding & Transaction Monitoring Associate, you will play a vital role in safeguarding ACE’s operational excellence. Your key responsibility will be to facilitate a smooth and compliant onboarding experience for new customers, while continuously monitoring financial transactions to detect and prevent any suspicious or irregular activities. You will evaluate customer information, verify documentation, analyse transaction patterns, and ensure all processes align with internal policies and regulatory standards.
This position serves as a critical checkpoint, balancing efficient customer onboarding with vigilant oversight of money transfer transactions across global corridors.
Key Duties & Responsibilities:
Client Onboarding:
Website: www.acemoneytransfer.com
ACE Money Transfer is a trusted leader in global remittance services, enabling secure, fast, and affordable money transfers to over 100 countries worldwide. With a strong focus on transparency, regulatory compliance, and customer satisfaction, ACE serves millions of customers who rely on its platform for safe cross-border payments every day.
Job Title: Client Onboarding & Transaction Monitoring Associate
Department: Operations
Reports To: Manager Operations / Head of Operations
Location: Dublin, Ireland
Company: ACE Money Transfer – www.acemoneytransfer.com
Role Overview:
As a Client Onboarding & Transaction Monitoring Associate, you will play a vital role in safeguarding ACE’s operational excellence. Your key responsibility will be to facilitate a smooth and compliant onboarding experience for new customers, while continuously monitoring financial transactions to detect and prevent any suspicious or irregular activities. You will evaluate customer information, verify documentation, analyse transaction patterns, and ensure all processes align with internal policies and regulatory standards.
This position serves as a critical checkpoint, balancing efficient customer onboarding with vigilant oversight of money transfer transactions across global corridors.
Key Duties & Responsibilities:
Client Onboarding:
- Assess and validate customer profiles and submitted documents through ACE’s digital platforms.
- Ensure KYC (Know Your Customer) requirements are fulfilled in accordance with country-specific regulations.
- Conduct identity verification, identify incomplete or inconsistent profiles, and engage with customers to resolve issues.
- Approve customer registrations that meet compliance criteria, and escalate high-risk or suspicious cases appropriately.
- Provide support to customers via email or internal systems regarding onboarding queries.
- Continuously review transactions in real-time and after processing using ACE’s monitoring tools.
- Investigate flagged activities for unusual patterns such as structuring, high-value transfers, or rapid transactions.
- Approve routine transactions within expected behaviour parameters; hold and escalate those requiring further investigation.
- Follow up with customers to gather additional information or documentation when transactions are held for review.
- Process transactions efficiently while maintaining vigilance against fraud and risk.
- Collaborate closely with operations and customer support teams to resolve issues related to onboarding or transaction holds.
- Prepare regular reports and summaries highlighting onboarding efficiency and monitoring outcomes.
- Communicate updates on process improvements, emerging trends, and system performance with relevant teams.
- Accurately document all onboarding and monitoring activities within ACE’s systems.
- Maintain foundational knowledge of AML (Anti-Money Laundering) and KYC standards pertinent to the remittance industry.
- Follow ACE’s internal policies and procedures related to customer onboarding, verification, and transaction monitoring.
- Keep abreast of regulatory developments and promptly report unusual transactions to senior management or the Compliance team.
- Bachelor’s degree in Business, Finance, Banking, or a related discipline, or equivalent relevant experience.
- 1–3 years in customer onboarding, transaction monitoring, or operations within financial services, fintech, or remittance sectors.
- Experience with digital onboarding and remittance platforms is an advantage.
- Strong attention to detail with an ability to follow established procedures.
- Analytical mindset with sound judgment in evaluating transactions and customer data.
- Clear and effective communication skills for customer and team interactions.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
- Comfortable using digital tools, monitoring software, and case management systems.
- High integrity and discretion in handling sensitive financial information.
- Customer-oriented approach with a proactive problem-solving attitude.
- Team player who embraces continuous learning and adapts to regulatory or technological changes.
- Dedication to maintaining ACE’s reputation for trust, speed, and compliance.
Website: www.acemoneytransfer.com
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