Chief Operating Officer – PCF 42
Dublin, Ireland, Ireland
Full Time
Business Operations - Ireland
Executive
Chief Operating Officer (COO) – PCF-42
Entity: ACE Money Transfer IE Ltd
Regulatory Status: Ireland regulated remittance business
Pre Approval Controlled Function: PCF-42 Chief Operations Officer
Reporting To: CEO
Location: Ireland
Regulatory Classification:
This role is designated as PCF-42 Chief Operations Officer under the Central Bank of Ireland Fitness and Probity Regime. The role holder is responsible for the overall operational management and control of the Ireland regulated remittance entity and is subject to prior regulatory approval.
Role Purpose:
The Chief Operating Officer is accountable for the effective, prudent, and compliant operation of ACE Money Transfer Ireland. The role has end to end responsibility for day to day operations, operational resilience, internal controls, and service delivery, ensuring that the Ireland entity operates in full compliance with CBI regulatory expectations, consumer protection standards, and governance requirements.
The COO ensures that operational activities are conducted in a manner that safeguards customer interests, manages operational and outsourcing risks, and supports the Board and senior management in meeting their regulatory obligations.
The role also ensures that operational execution is aligned with the Board approved strategy and that the entity maintains appropriate operational capability, resilience, and wind down readiness.
Core Responsibilities:
1. Overall Operational Management
Hold primary accountability for the day to day operational running of the Ireland remittance business.
Ensure all operational activities are conducted in a safe, controlled, and compliant manner.
Oversee operations across payments processing, settlements, customer operations, fraud prevention, partner management, and service delivery.
Maintain executive oversight of end to end payment performance across all digital channels, including transaction success rates, processing times, system availability, exception management, reconciliation integrity, and operational key performance indicators.
Ensure continuous monitoring of payment performance metrics and timely remediation of degradation, failures, or systemic issues.
Establish structured performance governance over payment operations, including regular reporting to the CEO and Board on transaction volumes, failure rates, operational bottlenecks, and customer impacting incidents.
Ensure secure, reliable, and timely transaction processing with appropriate controls and monitoring.
2. Operational Risk and Internal Controls
Own and manage the operational risk framework for the Ireland entity.
Ensure effective internal controls, segregation of duties, and oversight mechanisms are in place and operating effectively.
Identify, assess, escalate, and remediate operational risks in line with the entity risk appetite.
Ensure appropriate incident management, issue escalation, and root cause analysis processes are implemented.
3. Operational Resilience and Business Continuity
Ensure compliance with CBI expectations on operational resilience, business continuity planning, and disaster recovery.
Act as the designated Business Continuity Plan Owner for the Ireland entity, with full accountability for design, testing, maintenance, governance, and Board reporting of the business continuity framework.
Maintain and test business continuity and disaster recovery arrangements to ensure continuity of critical services.
Ensure operational dependencies and vulnerabilities are identified, documented, and managed.
Ensure operational readiness for solvent wind down scenarios, including operational sequencing, customer communications, safeguarding arrangements, and third party coordination.
4. Governance and Oversight
Establish and maintain robust operational governance frameworks aligned with Board and regulatory expectations.
Ensure clear definition of roles, responsibilities, delegated authorities, and escalation paths.
Provide accurate, timely, and meaningful operational reporting to the Board and senior management.
Ensure operational policies, procedures, and standard operating procedures are documented, approved, and kept up to date.
Assume ownership and executive oversight of the Wind Down Committee, including maintenance of the Wind Down Plan, periodic testing and review, ensuring operational feasibility, and reporting to the Board on wind down readiness status.
5. Strategy Implementation and Execution Oversight
Lead and oversee implementation of the Board approved business strategy within the Ireland entity, ensuring operational capabilities, capacity, and control frameworks are aligned to strategic objectives.
Translate strategic objectives into executable operational plans, performance metrics, resource allocation frameworks, and governance structures.
Monitor strategic delivery progress, identify operational constraints to growth, and provide structured reporting to the CEO and Board on execution status and risk alignment.
6. Regulatory Compliance and CBI Engagement
Ensure operations comply with applicable CBI regulations, guidance, and supervisory expectations.
Act as a senior accountable executive in CBI engagements, inspections, and supervisory reviews relating to operations.
Support the preparation and execution of regulatory responses, remediation plans, and operational enhancements.
Ensure timely and accurate regulatory and management information relating to operational matters.
7. Financial Crime, AML, and Fraud Operational Oversight
Work closely with the MLRO, Compliance, and Risk functions to ensure effective AML and counter terrorist financing operational execution.
Oversee operational delivery of onboarding, transaction monitoring, sanctions screening, and fraud prevention processes.
Maintain executive oversight of the Onboarding and Transaction Monitoring operational teams, including capacity planning, quality assurance, performance monitoring, and escalation governance.
Ensure appropriate escalation and resolution of financial crime and fraud related issues.
Support safeguarding of customer funds and interests through effective operational controls.
8. Customer Protection and Complaints
Ensure customers are treated fairly and in accordance with consumer protection requirements.
Maintain direct oversight of the Customer Support function, including service level adherence, complaint handling quality, operational performance metrics, workforce planning, and continuous improvement initiatives.
Oversee operational handling of customer complaints, including root cause analysis and corrective actions.
Ensure complaints are resolved within regulatory timelines and reported appropriately.
9. Outsourcing and Third-Party Management
Maintain oversight of outsourced and third-party operational arrangements, including agents, banks, and service providers.
Ensure outsourcing arrangements comply with CBI outsourcing and operational risk expectations.
Monitor third party performance, resilience, and compliance on an ongoing basis.
10. Financial and Cost Oversight from an Operational Perspective
Work with Finance to ensure operational processes support accurate reconciliations, settlements, and safeguarding requirements.
Support effective cost control and operational efficiency, consistent with risk and compliance requirements.
11. Leadership, Culture, and Fitness and Probity
Lead and develop operational teams with a strong focus on ethical conduct, compliance, and accountability.
Ensure staff performing regulated activities are competent, trained, and appropriately supervised.
Promote a culture of risk awareness, regulatory compliance, operational discipline, and customer protection.
Maintain ongoing compliance with Fitness and Probity standards, including integrity, competence, and financial soundness.
Skills, Experience and Qualifications
Qualifications
Bachelor's degree or equivalent professional qualification
Relevant professional certifications advantageous
Scope and Limitations
Accountability applies only to the Ireland regulated remittance entity.
No responsibility for EMI activities or group- evel operations.
Authority and accountability are aligned strictly to PCF-42 responsibilities.
Entity: ACE Money Transfer IE Ltd
Regulatory Status: Ireland regulated remittance business
Pre Approval Controlled Function: PCF-42 Chief Operations Officer
Reporting To: CEO
Location: Ireland
Regulatory Classification:
This role is designated as PCF-42 Chief Operations Officer under the Central Bank of Ireland Fitness and Probity Regime. The role holder is responsible for the overall operational management and control of the Ireland regulated remittance entity and is subject to prior regulatory approval.
Role Purpose:
The Chief Operating Officer is accountable for the effective, prudent, and compliant operation of ACE Money Transfer Ireland. The role has end to end responsibility for day to day operations, operational resilience, internal controls, and service delivery, ensuring that the Ireland entity operates in full compliance with CBI regulatory expectations, consumer protection standards, and governance requirements.
The COO ensures that operational activities are conducted in a manner that safeguards customer interests, manages operational and outsourcing risks, and supports the Board and senior management in meeting their regulatory obligations.
The role also ensures that operational execution is aligned with the Board approved strategy and that the entity maintains appropriate operational capability, resilience, and wind down readiness.
Core Responsibilities:
1. Overall Operational Management
Hold primary accountability for the day to day operational running of the Ireland remittance business.
Ensure all operational activities are conducted in a safe, controlled, and compliant manner.
Oversee operations across payments processing, settlements, customer operations, fraud prevention, partner management, and service delivery.
Maintain executive oversight of end to end payment performance across all digital channels, including transaction success rates, processing times, system availability, exception management, reconciliation integrity, and operational key performance indicators.
Ensure continuous monitoring of payment performance metrics and timely remediation of degradation, failures, or systemic issues.
Establish structured performance governance over payment operations, including regular reporting to the CEO and Board on transaction volumes, failure rates, operational bottlenecks, and customer impacting incidents.
Ensure secure, reliable, and timely transaction processing with appropriate controls and monitoring.
2. Operational Risk and Internal Controls
Own and manage the operational risk framework for the Ireland entity.
Ensure effective internal controls, segregation of duties, and oversight mechanisms are in place and operating effectively.
Identify, assess, escalate, and remediate operational risks in line with the entity risk appetite.
Ensure appropriate incident management, issue escalation, and root cause analysis processes are implemented.
3. Operational Resilience and Business Continuity
Ensure compliance with CBI expectations on operational resilience, business continuity planning, and disaster recovery.
Act as the designated Business Continuity Plan Owner for the Ireland entity, with full accountability for design, testing, maintenance, governance, and Board reporting of the business continuity framework.
Maintain and test business continuity and disaster recovery arrangements to ensure continuity of critical services.
Ensure operational dependencies and vulnerabilities are identified, documented, and managed.
Ensure operational readiness for solvent wind down scenarios, including operational sequencing, customer communications, safeguarding arrangements, and third party coordination.
4. Governance and Oversight
Establish and maintain robust operational governance frameworks aligned with Board and regulatory expectations.
Ensure clear definition of roles, responsibilities, delegated authorities, and escalation paths.
Provide accurate, timely, and meaningful operational reporting to the Board and senior management.
Ensure operational policies, procedures, and standard operating procedures are documented, approved, and kept up to date.
Assume ownership and executive oversight of the Wind Down Committee, including maintenance of the Wind Down Plan, periodic testing and review, ensuring operational feasibility, and reporting to the Board on wind down readiness status.
5. Strategy Implementation and Execution Oversight
Lead and oversee implementation of the Board approved business strategy within the Ireland entity, ensuring operational capabilities, capacity, and control frameworks are aligned to strategic objectives.
Translate strategic objectives into executable operational plans, performance metrics, resource allocation frameworks, and governance structures.
Monitor strategic delivery progress, identify operational constraints to growth, and provide structured reporting to the CEO and Board on execution status and risk alignment.
6. Regulatory Compliance and CBI Engagement
Ensure operations comply with applicable CBI regulations, guidance, and supervisory expectations.
Act as a senior accountable executive in CBI engagements, inspections, and supervisory reviews relating to operations.
Support the preparation and execution of regulatory responses, remediation plans, and operational enhancements.
Ensure timely and accurate regulatory and management information relating to operational matters.
7. Financial Crime, AML, and Fraud Operational Oversight
Work closely with the MLRO, Compliance, and Risk functions to ensure effective AML and counter terrorist financing operational execution.
Oversee operational delivery of onboarding, transaction monitoring, sanctions screening, and fraud prevention processes.
Maintain executive oversight of the Onboarding and Transaction Monitoring operational teams, including capacity planning, quality assurance, performance monitoring, and escalation governance.
Ensure appropriate escalation and resolution of financial crime and fraud related issues.
Support safeguarding of customer funds and interests through effective operational controls.
8. Customer Protection and Complaints
Ensure customers are treated fairly and in accordance with consumer protection requirements.
Maintain direct oversight of the Customer Support function, including service level adherence, complaint handling quality, operational performance metrics, workforce planning, and continuous improvement initiatives.
Oversee operational handling of customer complaints, including root cause analysis and corrective actions.
Ensure complaints are resolved within regulatory timelines and reported appropriately.
9. Outsourcing and Third-Party Management
Maintain oversight of outsourced and third-party operational arrangements, including agents, banks, and service providers.
Ensure outsourcing arrangements comply with CBI outsourcing and operational risk expectations.
Monitor third party performance, resilience, and compliance on an ongoing basis.
10. Financial and Cost Oversight from an Operational Perspective
Work with Finance to ensure operational processes support accurate reconciliations, settlements, and safeguarding requirements.
Support effective cost control and operational efficiency, consistent with risk and compliance requirements.
11. Leadership, Culture, and Fitness and Probity
Lead and develop operational teams with a strong focus on ethical conduct, compliance, and accountability.
Ensure staff performing regulated activities are competent, trained, and appropriately supervised.
Promote a culture of risk awareness, regulatory compliance, operational discipline, and customer protection.
Maintain ongoing compliance with Fitness and Probity standards, including integrity, competence, and financial soundness.
Skills, Experience and Qualifications
- Senior leadership experience in regulated financial services, payments, or remittance operations
- Strong understanding of CBI regulatory frameworks, operational risk, and governanc
- Proven ability to manage complex digital operations in a regulated environment
- Demonstrated experience in payment performance oversight and operational resilience
- Experience engaging with regulators, auditors, and senior stakeholders
- Strong control mindset and governance discipline
- Previous experience in a PCF-42 or equivalent regulated senior operations role
- Experience managing outsourcing and third-party risk
Qualifications
Bachelor's degree or equivalent professional qualification
Relevant professional certifications advantageous
Scope and Limitations
Accountability applies only to the Ireland regulated remittance entity.
No responsibility for EMI activities or group- evel operations.
Authority and accountability are aligned strictly to PCF-42 responsibilities.
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