Monitoring Officer/CCTV Operator

About Us:

ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom. ACE Money Transfer provides online remittance services to individuals in 28 countries across the UK, Europe, Canada, and Australia, enabling them to send money across borders in over 100 countries.

Job Title: Monitoring Officer / CCTV Operator

Role Overview:

The Monitoring Officer is responsible for overseeing camera surveillance activities and conducting staff screenings in accordance with departmental Standard Operating Procedures (SOPs) and ACE company policies. This role is designed as a long-term position to ensure operational continuity, consistency, and reliability within monitoring functions, while also offering opportunities for professional growth and career development.

Key Responsibilities:

• Monitor surveillance systems and review camera footage to ensure compliance with internal policies and regulatory requirements.

• Conduct staff screening activities accurately and confidentially, in line with established SOPs.

• Ensure all monitoring activities are properly documented and reported to relevant stakeholders.

• Identify and escalate any irregularities, breaches, or security concerns in a timely manner.

• Support continuous improvement of monitoring processes by providing feedback and suggestions.

Professional Development:

• Continuously enhance job knowledge by developing a strong understanding of all monitoring tools, systems, and procedures.

• Participate in training programs, knowledge-sharing sessions, and hands-on learning to improve performance and technical skills.

Teamwork and Collaboration:

• Build positive working relationships by actively participating in team discussions and supporting colleagues.

• Communicate effectively and manage differences constructively to promote a collaborative and respectful work environment.

Expanded Responsibilities and Initiative:

• Proactively take on additional tasks and responsibilities when required.

• Manage workload efficiently by prioritizing tasks according to urgency and impact while maintaining high-quality standards.

Cultural Alignment and Professional Conduct:

• Fully embrace ACE’s culture, values, and policies, and seek regular feedback to ensure alignment.

• Demonstrate professionalism, confidence, and a positive attitude in all interactions.

• Maintain strong communication skills, remain approachable, and contribute to a motivated and productive workplace.