Network and Support Executive/Sr. Executive
Kharian, Punjab, Pakistan
Full Time
ASC
Experienced
Department: IT / Network, Support & Security
Reports To: Assistant Manager / IT Manager
Job Type: Full-time
About Us:
ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom. ACE Money Transfer provides online remittance services to individuals in 29 countries across the UK, Europe, Canada, and Australia, enabling them to send money across borders in over 100+ countries.
Job Purpose
The Network, Support & Security Department Executive is responsible for managing day-to-day network support, cloud administration, user access, system availability, endpoint security, backups, compliance reviews, and IT asset documentation. The role ensures reliable IT operations, secure access management, timely issue resolution, and compliance with internal IT policies and security standards.
Key Responsibilities
IT Support & Service Delivery
Microsoft 365 & Google Workspace Administration
Joiner, Mover & Leaver Access Management
Network & Firewall Maintenance
Server Availability & Backup Management
Endpoint Security & BitLocker Compliance
Risk, Security & Compliance
Asset & Documentation Management
Key Performance Indicators
Required Skills & Competencies
Required Qualifications & Experience
ACE Money Transfer Profile: https://acemoneytransfer.com/company-profile
Reports To: Assistant Manager / IT Manager
Job Type: Full-time
About Us:
ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom. ACE Money Transfer provides online remittance services to individuals in 29 countries across the UK, Europe, Canada, and Australia, enabling them to send money across borders in over 100+ countries.
Job Purpose
The Network, Support & Security Department Executive is responsible for managing day-to-day network support, cloud administration, user access, system availability, endpoint security, backups, compliance reviews, and IT asset documentation. The role ensures reliable IT operations, secure access management, timely issue resolution, and compliance with internal IT policies and security standards.
Key Responsibilities
IT Support & Service Delivery
- Resolve assigned network and IT support tickets within the defined SLA and priority timelines.
- Provide timely support for users related to network connectivity, system access, Microsoft 365, Google Workspace, VPN, and other IT services.
- Ensure personal queue tickets are monitored, updated, and closed with proper resolution notes.
- Coordinate with internal teams for escalations and follow-ups where required.
Microsoft 365 & Google Workspace Administration
- Manage user accounts, groups, permissions, licenses, and access rights in Microsoft 365 and Google Workspace.
- Ensure cloud-based applications are properly administered and aligned with company access policies.
- Support email, drive, shared mailbox, and collaboration platform-related issues.
- Monitor and maintain cloud app security and access hygiene.
Joiner, Mover & Leaver Access Management
- Create AD accounts, email accounts, network access, VPN access, and required permissions for new joiners before or on Day 1.
- Ensure passwords and initial access are configured securely.
- Disable leaver accounts and revoke access on the same day of exit.
- Update access records and coordinate with HR/Admin for joiner and leaver information.
Network & Firewall Maintenance
- Maintain firewall, routers, switches, access points, and other network devices.
- Monitor UniFi AP uptime, performance, and coverage across all assigned sites.
- Troubleshoot network connectivity, Wi-Fi, routing, and firewall-related issues.
- Ensure network uptime, stability, and performance are maintained as per SLA.
Server Availability & Backup Management
- Monitor and maintain assigned servers and services to ensure high availability.
- Perform regular health checks for servers, network services, and critical systems.
- Execute and verify daily backups as per backup policy.
- Report backup failures immediately and ensure corrective action is completed.
Endpoint Security & BitLocker Compliance
- Ensure all company laptops and desktops are encrypted with BitLocker.
- Monitor encryption coverage and report non-compliant devices.
- Support endpoint security enforcement and device compliance activities.
- Maintain records of encrypted and non-encrypted company assets.
Risk, Security & Compliance
- Deploy critical patches within the defined MTTP target, especially within 7 days for critical patches.
- Conduct quarterly VPN access reviews and remove inactive or unauthorized users.
- Perform quarterly AD access reviews, including group memberships and stale accounts.
- Ensure AD password policy compliance for all users.
- Support IT security audits and compliance reporting where required.
Asset & Documentation Management
- Update IT asset records within 24 hours of any asset change, assignment, replacement, or return.
- Maintain updated documentation for network devices, SSIDs, AP layouts, switch configurations, and firewall details.
- Ensure network and system documentation is accurate, complete, and available for review.
- Support asset tracking, tagging, and governance activities.
Key Performance Indicators
- Assigned network tickets resolved within SLA: ≥ 95%
- Microsoft Cloud Base Apps, Google Workspace & Microsoft 365 management: ≥ 95%
- Joiner network access completed by Day 1: 100%
- Firewall, routers, network devices, and UniFi AP uptime: ≥ 99.9%
- BitLocker encryption coverage: 100%
- Server availability for assigned services: ≥ 99.9%
- Daily backup execution and verification: 100%
- Quarterly VPN access reviews: 100% reviewed
- AD password policy compliance: 100%
- Critical patch deployment within 7 days: 100%
- Leaver access revoked same day: 100%
- Quarterly AD access reviews: 100% reviewed
- Asset updates within 24 hours: 100%
- Network device documentation accuracy: ≥ 98%
Required Skills & Competencies
- Strong knowledge of networking, firewalls, routers, switches, and access points.
- Hands-on experience with Active Directory, Microsoft 365, and Google Workspace.
- Understanding of VPN, endpoint security, BitLocker, patching, and backup processes.
- Ability to troubleshoot network, system, and user access issues.
- Good understanding of IT security, access control, and compliance practices.
- Strong documentation and reporting skills.
- Ability to manage tickets within SLA and prioritize tasks effectively.
- Good communication and coordination skills.
Required Qualifications & Experience
- Bachelor’s degree in IT, Computer Science, Networking, or a related field.
- 1–3 years of experience in IT support, network support, system administration, or security operations.
- Certifications such as CCNA, Microsoft 365, Google Workspace, Fortinet, Sophos, or ITIL will be preferred.
- Practical experience with AD, firewall management, cloud administration, backup verification, and endpoint security will be an advantage.
ACE Money Transfer Profile: https://acemoneytransfer.com/company-profile
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