Customer Service Officer
kharian, punjab, Pakistan
Full Time
Entry Level
Job Responsibilities:
- Maintain a positive, empathetic, and professional attitude toward applicants, beneficiaries, and visitors at all times.
- Greet and assist visitors/applicants with courtesy, respect, and a service-oriented approach.
- Respond promptly to inquiries received via phone, email, in-person visits, or other communication channels.
- Acknowledge, document, and resolve complaints while escalating complex issues when necessary.
- Develop a strong understanding of Citizen Society’s programs, services, and initiatives to confidently respond to queries.
- Process applications, forms, orders, and requests efficiently.
- Maintain accurate and updated records of all interactions, inquiries, complaints, and transactions.
- Coordinate with internal departments to ensure timely resolution of issues.
- Provide feedback to management on the efficiency and effectiveness of the customer service process.
- Guide and support junior customer service staff when required.
- Ensure customer/applicant satisfaction by delivering professional and compassionate support.
Apply for this position
Required*