WHO WE ARE?

ACE Money Transfer Limited is a UK-based multinational company with its headquarters in Manchester, United Kingdom. The company is an online remittance service provider for customers from the UK, Canada, Australia, and the European Union, including Switzerland.

ACE Money Transfer Limited is part of the ACE group of companies, which has a diversified portfolio including digital wallet services in the UK and real estate, advertising businesses, and software solutions in Pakistan.

WHAT DO WE OFFER?

At ACE, we offer a variety of perks and benefits you won't find anywhere else.

Five (5) days working - Saturday & Sunday OFF (All ACE Money Transfer offices accross the globe)
Free Food Facility (Liaison Office - Kharian, Pakistan only)
Free official transport (Liaison Office - Kharian, Pakistan only)
Free Hostel/Executive Accommodation (Liaison Office - Kharian, Pakistan only)
Provident Fund (ACE all Pakistan Offices only)
Interest-Free Loans (ACE all Pakistan Offices only)
Advance salary facilitation (ACE all Pakistan Offices only)
Overtime (All ACE Offices across the Globe, as per policy)
Medical and Life Coverage (ACE all Pakistan Offices only)
Health Insurance (Overseas Offices)
Pension contributions (UK, Ireland, and Australia)
EOBI & PESSI (ACE all Pakistan Offices)
Night Shift Allowance (ACE all Pakistan Offices)
Annual Leaves (All ACE Offices across the Globe, as per policy)
Sick and Casual Leaves (ACE all Pakistan Offices)
Wedding Leaves (ACE all Pakistan Offices)
Umrah and Hajj Leaves (ACE all Pakistan Offices)
Bereavement Leaves (All ACE Offices across the Globe, as per policy)

ACE Group has a strong culture of respect, knowledge sharing, innovation, and out-of-the-box thinking, as well as diversity and inclusion.

Empowering Dreams, Enabling Success.

Join ACE

Thanks for visiting the Career Page of ACE Money Transfer Limited. Please review our open positions and apply for jobs matching your qualifications and experience.

IT Support Officer

Kharian, Punjab, Pakistan

Full Time

NSS

Mid Level

About Us

ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom. ACE Money Transfer provides online remittance services to individuals in 29 countries across the UK, Europe, Canada, and Australia, enabling them to send money across borders in over 100 countries.

Key Responsibilities

IT Support & Service Delivery

Resolve assigned IT support tickets within defined SLA and priority timelines.
Provide timely, first-line support for issues related to network connectivity, system access, Microsoft Office apps, VPN, and other IT services.
Troubleshoot hardware, software, and basic connectivity issues for end users.
Monitor, update, and close personal queue tickets with proper resolution notes.
Coordinate with internal teams (network, inventory, security) for escalations and follow-ups where an issue falls outside first-line support.

Call Handling & Onsite/Remote Support

Receive and respond to IT support calls, logging each into the ticketing system with proper details and priority.
Provide remote support to users (via remote desktop tools, phone, or chat) for quick resolution of common issues.
Provide onsite/desk-side support for issues that cannot be resolved remotely, including hardware troubleshooting and setup.
Travel to other company sites/floors as required to resolve onsite issues or support new joiner setups.
Maintain a professional, responsive manner on calls and in person, ensuring users are kept updated on ticket status.

User Account & Access Support

Assist with basic user account tasks in Active Directory and Microsoft Office apps (password resets, access requests, basic permission changes) as directed.
Support new joiners with initial system access and orientation to IT tools.
Log and escalate any access-related issues beyond routine requests to the relevant team.

Documentation & Reporting

Maintain accurate resolution notes and support documentation for recurring issues.
Prepare periodic reports on ticket volume, resolution times, and recurring issue trends for management review.

Required Qualifications & Experience

Bachelor’s degree in IT, Computer Science, or a related field.
1–2 years of experience in IT support or helpdesk roles.
Basic working knowledge of Active Directory and Microsoft Office apps (Outlook, Word, Excel, Teams).
Strong communication and ticket-handling skills, with a user-focused, service-oriented approach.

ACE Money Transfer Profile: https://acemoneytransfer.com/company-profile

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