WHO WE ARE?

ACE Money Transfer Limited is a UK-based multinational company with its headquarters in Manchester, United Kingdom. The company is an online remittance service provider for customers from the UK, Canada, Australia, and the European Union, including Switzerland.

ACE Money Transfer Limited is part of the ACE group of companies, which has a diversified portfolio including digital wallet services in the UK and real estate, advertising businesses, and software solutions in Pakistan.

WHAT DO WE OFFER?

At ACE, we offer a variety of perks and benefits you won't find anywhere else.

Five (5) days working - Saturday & Sunday OFF (All ACE Money Transfer offices accross the globe)
Free Food Facility (Liaison Office - Kharian, Pakistan only)
Free official transport (Liaison Office - Kharian, Pakistan only)
Free Hostel/Executive Accommodation (Liaison Office - Kharian, Pakistan only)
Provident Fund (ACE all Pakistan Offices only)
Interest-Free Loans (ACE all Pakistan Offices only)
Advance salary facilitation (ACE all Pakistan Offices only)
Overtime (All ACE Offices across the Globe, as per policy)
Medical and Life Coverage (ACE all Pakistan Offices only)
Health Insurance (Overseas Offices)
Pension contributions (UK, Ireland, and Australia)
EOBI & PESSI (ACE all Pakistan Offices)
Night Shift Allowance (ACE all Pakistan Offices)
Annual Leaves (All ACE Offices across the Globe, as per policy)
Sick and Casual Leaves (ACE all Pakistan Offices)
Wedding Leaves (ACE all Pakistan Offices)
Umrah and Hajj Leaves (ACE all Pakistan Offices)
Bereavement Leaves (All ACE Offices across the Globe, as per policy)

ACE Group has a strong culture of respect, knowledge sharing, innovation, and out-of-the-box thinking, as well as diversity and inclusion.

Empowering Dreams, Enabling Success.

Join ACE

Thanks for visiting the Career Page of ACE Money Transfer Limited. Please review our open positions and apply for jobs matching your qualifications and experience.

Customer Services & Recovery Officer

Sarai Alamgir, Punjab, Pakistan

Full Time

Customer Service and Recovery

Entry Level

About ACE Properties

ACE Properties is a dynamic and growing real estate organization committed to delivering reliable property solutions and exceptional customer service. With a strong focus on transparency, professionalism, and client satisfaction, ACE Properties has established itself as a trusted name in the real estate sector.

The company proudly manages and markets its flagship projects, Dream City Kharian and Canal City Sarai Alamgir, which are designed to offer modern living standards, prime locations, and excellent investment opportunities. Through these developments, ACE Properties aims to provide secure, well-planned communities that meet the evolving needs of both homeowners and investors.

Job Title: Customer Support & Recovery Assistant

Job Summary:

ACE Properties is seeking a motivated and detail-oriented individual to join our team as a Customer Support & Recovery Assistant. This role involves handling customer interactions, maintaining records, supporting payment tracking, and assisting the recovery team in follow-ups. Fresh graduates with strong communication and organizational skills are encouraged to apply.

Key Responsibilities

Administrative & Record Management

Assist in file issuance and document handling
Perform basic data entry and update records in the system
Maintain organized physical and digital records
Scan, digitize, and properly file documents
Maintain records of all submitted documents

Payments & Accounts Support

Receive and record cash payments under supervision
Assist in tracking bank transfers, cheques, and drafts
Coordinate with the accounts team for payment verification
Help prepare payment receipts and adjustment slips

Customer Handling & Communication

Attend to clients and respond to basic queries
Handle customer calls and messages professionally
Escalate complex issues to senior staff
Maintain positive relationships with clients and dealers

Recovery & Follow-ups

Support the recovery team in follow-up calls and reminders
Send payment reminders via calls, SMS, or WhatsApp
Update recovery records and client follow-up status

Documentation & Reporting

Assist clients in filling forms and completing basic documentation
Collect and organize required documents
Forward cases to senior team members for processing
Prepare simple daily activity reports for the supervisor

Requirements

Minimum Bachelor’s degree (B.Com, BBA, or equivalent)
Fresh graduates are encouraged to apply (Male candidates only)
Good communication skills in Urdu and basic English
Basic computer knowledge (MS Excel, Word, data entry)
Ability to handle customers professionally
Strong organizational and record-keeping skills
Basic understanding of payments and installment handling

Websites:  https://aceproperties.com.pk
  https://dreamcitykharian.com
  https://thecanalcity.com

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Are you comfortable joining us at our Sarai Alamgir office, Monday to Saturday, from 10:00 AM to 7:00 PM (PST)?*

Expected salary?*

What is your earliest possible joining date?*

Submit Application