ACE Money Transfer

First Impression Officer

Administration - Lahore, Punjab, Pakistan - Full Time

Job Description: Receptionist / Front Desk Executive

About Us

ACE Money Transfer is a UK-based company headquartered in Manchester, United Kingdom. The company is an online remittance service provider for customers in the UK, Canada, Australia, and the European Union, including Switzerland. ACE Money Transfer is the parent company of a group of companies with a diversified portfolio, including digital wallet services in the UK, as well as real estate, advertising businesses, and software solutions in Pakistan.

Job Purpose

The First Impression Officer — working as Receptionist / Front Desk Executive — is responsible for managing front desk operations at Ace Tower, Kharian, ensuring a professional and welcoming experience for visitors, employees, and external stakeholders. The role requires excellent communication skills, strong organisational abilities, and a customer-focused approach to efficiently manage visitor handling, telephone communication, administrative support, and workplace coordination.

Key Responsibilities

Reception & Visitor Management

Welcome visitors professionally, guide them to relevant departments, and maintain visitor records/cards.
Coordinate with HR/Admin teams for visitors, interviews, and official appointments.
Maintain reception area cleanliness, required supplies, and first-aid availability.
Handle visitor inquiries and report suspicious activities or sensitive visits to management/HR.

Telephone & Communication Management

Answer and transfer calls professionally to the appropriate departments and CX helplines.
Ensure phone systems, internet connectivity, and communication tools are operational and report issues promptly.
Arrange callbacks, conference calls, and provide support to employees regarding phone system usage.
Maintain updated contact directories and ensure important messages are delivered accurately.

Mail, Courier & Records Management

Receive, sort, distribute, and maintain records of couriers, parcels, and official documents.
Maintain records of CVs, invitations, correspondence, and related documentation.
Ensure confidentiality of official mobile numbers, contact details, and sensitive information.

Administrative & Clerical Support

Manage meeting room bookings and support meeting arrangements.
Perform clerical duties including data entry, typing, documentation, and record maintenance.
Support HR activities for new employees and maintain stationery inventory records.

Monitoring & Reporting

Monitor official vehicle activities and prepare daily reports.
Support monitoring of staff schedules, CCTV-related tasks, and workplace cleanliness.
Escalate issues related to calls, visitors, facilities, or operational matters to relevant stakeholders.

Required Skills & Qualifications

Bachelor's degree in Business Administration, Management, or a related field.
Minimum 2–3 years of relevant experience in reception, front desk, administration, or customer service roles.
Excellent verbal and written communication skills in English and Urdu.
Pleasant, professional personality with a customer-focused and problem-solving attitude.
Proficiency in MS Office (Word, Excel, Outlook) and general computer literacy.
Familiarity with IP telephony systems (e.g., 3CX) and multi-line phone handling is preferred.
Strong organisational and multitasking skills with attention to detail.
Ability to maintain confidentiality and handle sensitive information with discretion.
Active listening skills and the ability to remain calm and courteous under pressure.